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Valor Honey Bee Policy

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Last updated: February 18, 2026

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By placing an order with Valor Honey for any bees, including packaged bees, nucleus colonies (nucs), or queens, you agree to the following policies, terms, conditions, and limitations. Valor Honey is committed to providing high-quality bees and ensuring customer satisfaction.

However, the production and delivery of bees are subject to factors beyond our control, including weather and supply chain issues. Valor Honey reserves the right to adjust pickup dates or substitute breeds if necessary. We will communicate via email, phone, or Text if shipments are not on schedule or substitutions are required. Substitutions of lower-priced products will include a refund for the price difference.

 

Package bees are produced and shipped by the supplier only from late March through mid-May. Outside this window, products may appear online for reference, but are not available for purchase

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Ordering Process

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Orders for bees can be placed online. All orders are subject to availability. Customers will receive an order confirmation by email or a receipt upon placing their order. Please review the confirmation for accuracy and contact Valor Honey within 48 hours to address any discrepancies.

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Payment Terms

All orders should be made through our website.

 

Your Order Cancellation Rights

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Cancellations within 14 days of the pickup date will not be refunded. We can cancel an order only if it is received by Valor Honey before that date. ​

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To exercise your right of cancellation, you must inform us ASAP.

 

You can inform us of your decision by:

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Bee Order Fulfillment

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  • For 2026 bee orders, we offer pickup or shipping options. 

    • Shipping

      • Shipping location must be within the lower 48 states. ​

      • Although we can ship, the bees must still be picked up at your nearest post office. Use your nearest post office as your shipping address.

      • We require your name and phone number so we can reach you as soon as your bees are available for pickup.

    • Pick up​

      • As we get closer to the first week of April, we will reach out with more information about the pickup location and timeframe.

      • ​Failure to pick up your bees within the timeframe we set after we reach out to schedule your pickup may result in forfeiture of the order without a refund.

    • ​Inspection

      • It is normal to see some dead bees in packaged bees, or a small number of losses in nucs or packages, due to natural factors. Customers are encouraged to inspect their purchases at the pickup location and report any issues before leaving.

      • ​QUEENS are local pick up only this year no matter the election to ship in the cart. ​

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Refunds or Replacements

  • Photograph the package (top, sides, queen cage, feed can) at pickup if possible, and contact us within 24 hours with photos and your order number. We’ll resolve via replacement (only if inventory allows) or credit under our live-arrival policy.

  • It is the buyers responsibilty to retrieve the packages promptly from the postal office. No credit or replacements will be made due to buyers neglect.​​

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Liability Waiver

By purchasing bees from Valor Honey, customers acknowledge the inherent risks of beekeeping and assume full responsibility for their bees after pickup. Valor Honey is not responsible for any injuries, damages, or losses resulting from the handling or keeping of bees.

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The Company reserves the right, in its sole discretion, to modify, amend, or update this policy at any time, with or without prior notice. Continued use of the website or submission of a return request constitutes acceptance of any such changes.

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Contact Us

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If you have any questions about our Valor Honey Bee Policy, please contact us:

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